How do I file a claim if my shipment was damaged in transit?
We realize that a small percentage of packages may get damaged due to overseas transit. However, this normally occurs as a result of improper packaging. ANL adopts an industry damaged goods policy similar to UPS, FedEx, and DHL. We do not provide compensation for damaged goods in transit. We recommend using bubble wrap, styrofoam, and protective casing for fragile items, milk powder, & etc…
How do I file a claim with ANL if my shipment was lost in transit?
All claims must be made in writing and within strict time limits. ANL shall consider the claim timely if the claimant first calls and notifies any of our local offices within the applicable time limit and then either confirms this in writing as soon as possible or by submitting a claim form on our website. The right to damages against us shall be extinguished unless an action is brought within 180 days from the date of departure for the shipment.
Within 60 days after notification to us of the claim, it must be documented by sending us all relevant information concerning the shipment, which shall include the original air waybill and the receipts of the items sent. We are not obligated to act on any claim until all transportation charges have been paid, the claim amount may not be deducted from those charges for future shipments.
If the recipient accepts the shipment without noting any damage on the delivery record, we will assume the shipment was delivered in good condition. In order for us to consider a claim for serious damage, the contents, original shipping cartons and packing must be photographed and made available to us for inspection.
*Submit the claim with the store at which you shipped the parcel or contact us by Wechat: ANLsales
